Privacy Policy

This Privacy Policy describes how Ilvek ("we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from ilvek.com (the "Site").

Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies. As you browse, we collect information about the pages and products you view, the websites or search terms that referred you, and how you interact with the Site. We refer to this as "Device Information."

When you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this as "Order Information."

How We Use Your Information

We use the Order Information we collect to fulfil orders placed through the Site, including processing payment, arranging shipping, and providing order confirmations and updates. We also use Order Information to communicate with you and to screen orders for potential risk or fraud.

We use Device Information to help us improve and optimise our Site, and to assess the success of our marketing and advertising campaigns.

Sharing Your Information

We share your personal information with third-party service providers to help us operate our business. This includes our e-commerce platform (Shopify), payment processors, shipping and fulfilment partners, and email marketing services. These providers only have access to the information necessary to perform their functions and are obligated to maintain confidentiality.

We may also share your personal information to comply with applicable laws and regulations, to respond to lawful requests for information, or to protect our rights.

Cookies

We use cookies and similar tracking technologies to monitor activity on our Site and to improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some features of the Site may not function properly.

Your Rights

If you are a resident of the United Kingdom or European Economic Area, you have the right to access the personal information we hold about you, to request correction or deletion of your data, and to object to our processing of your data. To exercise these rights, please contact us at info@ilvek.com.

Data Retention

When you place an order, we retain your Order Information for our records unless and until you ask us to delete this information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by the "Last updated" date at the top of this page.

Contact Us

For questions or concerns about this Privacy Policy or your personal data, please contact us at info@ilvek.com.